Privacy Policy

Information you provide

When you request an estimate or service, we receive the information you submit, such as your name, email address, phone number, service address, project type, message, and optional photos. We use it to respond, confirm service coverage, prepare for the project, schedule work, and provide continuing customer service.

Website analytics and advertising

We use services including Google Analytics, Google Ads, Vercel Analytics, and Vercel Speed Insights to understand website use, measure advertising performance, and improve the site. These services may use cookies or similar identifiers and may receive information such as pages visited, referring site, device information, advertising campaign parameters, and ad click identifiers.

We record page visits, button interactions, form progress, successful form submissions, and phone or email link clicks. A phone-link click indicates that a visitor chose the number; it does not confirm a connected or duration-qualified call. We do not send contact-form names, contact details, street addresses, cities, project messages, uploaded photos, or internal lead IDs as Google Analytics event parameters.

Advertising calls and lead outcomes

Visitors arriving from an advertisement may see a temporary Google forwarding number so we can measure whether an advertisement produced a connected call and its duration. We may also retain campaign and click identifiers with a lead and report later business outcomes—such as a qualified estimate or completed sale—to the advertising platform for measurement. Where used, customer information is handled under the platform's applicable privacy and security requirements.

Text messaging

If you opt in to text messaging, we may collect and retain your mobile number, message content, consent record, consent and message timestamps, and delivery information. We use this information only for estimates, scheduling, customer care, and work-order or account updates related to your request or existing service relationship. We do not use this messaging program for promotions, marketing, or solicitation.

You may receive up to two proactive work-order or account update messages per month. Message frequency may vary when you initiate or continue a two-way customer-care conversation. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchasing goods or services or submitting a request. See our SMS Terms & Conditions.

Sharing and retention

We share information with service providers that help operate our website, communications, measurement, and business systems. We do not sell contact-form information. We retain records for as long as reasonably needed for customer service, business operations, legal obligations, and advertising measurement.

We do not sell or share mobile information or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We may provide this information to service providers, including JobDeck and Twilio, only as needed to deliver, route, and manage our customer-care messages. Those providers may use the information only to provide services to us.

Your choices and contact

Browser controls may let you limit cookies or similar storage. Blocking measurement can affect our ability to attribute a visit to an advertisement but does not prevent you from contacting us. Questions or requests about your information can be sent to contact@highnoonshades.com or discussed by calling 480-401-2141.